Refund Policy

Introduction

At Moydus, we strive to provide exceptional software development services and products. We understand that sometimes circumstances change, and you may need to request a refund. This Refund Policy outlines the terms and conditions under which refunds may be granted.

By using our services or purchasing our products, you agree to this Refund Policy. If you do not agree with any part of this policy, please do not use our services.

Refund Eligibility

Refunds may be considered under the following circumstances:

• Service Cancellation: If you cancel a service within 48 hours of purchase and before work has commenced, you may be eligible for a full refund.
• Non-Delivery: If we fail to deliver the promised service or product within the agreed timeframe and cannot provide a satisfactory resolution.
• Technical Issues: If you experience significant technical problems that prevent you from using our services and we are unable to resolve them within 30 days.
• Duplicate Charges: If you have been charged multiple times for the same service or product.
• Billing Errors: If there has been an error in billing or charging.

Non-Refundable Items

The following items are generally not eligible for refunds:

• Services that have already been completed and delivered
• Custom development work that has been started or completed
• Digital products that have been downloaded or accessed
• Subscription fees for periods that have already elapsed
• Services cancelled after the 48-hour window
• Refunds requested due to change of mind after service delivery

Refund Process

To request a refund, please follow these steps:

1. Contact Us: Send an email to info@moydus.com with the subject line "Refund Request" and include:
   • Your order or transaction number
   • Date of purchase
   • Reason for refund request
   • Any supporting documentation
2. Review Period: We will review your request within 5-7 business days and may contact you for additional information if needed.
3. Decision: You will receive an email notification regarding the approval or denial of your refund request.
4. Processing: If approved, refunds will be processed to the original payment method within 10-14 business days.

Refund Timeframes

Partial Refunds

In some cases, we may offer partial refunds:

• If work has been partially completed, we may refund the unused portion
• If there are minor issues that don't prevent full use of the service
• If both parties agree to a partial refund as a resolution

Subscription Services

For subscription-based services:

• You may cancel your subscription at any time
• Refunds are only available for the current billing period if cancelled within 48 hours of the charge
• No refunds for previous billing periods
• Your access will continue until the end of the current billing period

Disputes and Appeals

If your refund request is denied and you believe the decision was made in error, you may:

• Request a review by our management team
• Provide additional documentation or evidence
• Contact us to discuss alternative resolutions

Contact Us

If you have questions about this Refund Policy or need to request a refund, please contact us:

Policy Updates

We reserve the right to update this Refund Policy at any time. Changes will be effective immediately upon posting to this page. We encourage you to review this policy periodically to stay informed about our refund practices.

Your continued use of our services after any changes to this policy constitutes acceptance of those changes.

Your Legal Rights

Nothing in this Refund Policy affects your statutory rights as a consumer. If you are located in a jurisdiction that provides additional consumer protection rights, those rights are in addition to the terms outlined in this policy.